QuickStart for Service Cloud
Duration: 1 week
Customer experience is not only required during the sales cycle. A few social comments can severely damage a business. How often do you make decisions based on yelp or google? How a company handles those not-so-great moments is essential to your customers’ journey. So what do companies need to do in today’s market to provide exceptional customer service?
The Cloudland Technology solution
We will partner with you to tailor a Service Cloud solution that aligns with your business needs.
» Start with a Business review to understand your current state vision, goals and processes. We will work with your service team to define what works, what does not, and what could use improvement. We will provide a solution design and a roadmap that will guide you on the journey to long term success.
» Next step is to build User experience that is clean, simple, and provide customer data all in one place. Our goal is to align, automate, and simplify the customer interaction. Route your cases to the right place, at the right time; supporting your customer from any device, any time, and from anywhere.
» It is all about Customer interaction, providing support in their own personal way. Generate cases right from your website, through email, or through social networks.
» Focus on Continuous improvement with analytics. We use key success metrics to build reports & dashboards to support your goals. To support analytics and your customers useful Data is essential. While importing your accounts & contacts, we will work with you to keep your data clean and useful.
» Security is paramount to maintaining customer trust. We will help add users, access policies, and ensure data is available only on a “need to know” basis.
» Finally, Adoption is our number one goal. A system that is not used, does not provide value.
· We provide live training on your Service Cloud solution.
· We provide a self-paced curriculum for all users, existing and future.
· We provide a schedule for adoption and best practice guidelines.
· We provide go-live support for 30 days and quarterly follow ups for the first year.